Call 24/7: +1 (800) 972-3282

RANSOMWARE RECOVERY
SUPPORT AND PROTECTION SERVICES

Get your data back with the help of experienced data recovery experts

Talk to our data recovery advisor now

(201) 555-0123

GET YOUR DATA BACK FROM
RANSOMWARE ATTACKS

Ransomware attacks are becoming increasingly common and they target businesses of all sizes. According to the 2021 Annual Threat Monitor from NCC Group ransomware attacks have increased exponentially, there were 1,389 reported attacks in 2020 and 2,690 in 2021. This means that these attacks rose by 92.7% in 2021 compared to 2020 levels.

The more worrying aspect of ransomware isn’t just tied to the cost (that start in the thousands of dollars), but the fact that even when victims pay the ransom, the chances of data recovery are low. This is why working with professional data recovery and cyber security experts is so essential to guarantee the safest practices are used to decrypt decrypt data affected by ransomware.

A quick call with one of our data recovery advisors can prevent a lot of headaches and save you from engaging with hackers unnecessarily.

Free Consultation

Comprehensive Ransomware Recovery Services

SalvageData offers an all-round complete range of services when it comes to ransomware recovery. From investigating how the attack was possible, to decrypting every last bit of data, count on SalvageData for a secure data recovery.

Media Ransomware Evaluation

  • Analysis of a single media to determine ransomware-type.
  • Extraction of ransomware note.
  • Research Ransom and determine if there is a publicly known decryptor through our network of cyber security professionals, researchers, and partners.
  • Summary Report of the above.

Decryption & Recovery

  • Exploring backup restoration options.
  • Use of publicly known decryptor if available (15% success).
  • Reverse engineering the malware (exploiting vulnerabilities in the malware code) (20% success).
  • Exploring encryption integrity for the possibility of paying the ransom. (60% success).
  • Transfer all decrypted files to sterile storage media.
  • Removal of ransomware malware.
  • Summary Report of Decryption.

R&D: No publicly known decryption

  • In-depth research of the encryption
  • If a new ecryptor can be created, create it and crack the encryption
  • Added to our notification list if public decryption is found or created by our staff
  • Transfer all decrypted files to a sterile hard drive
  • Removal of ransomware malware
  • Summary report of the decryption process

Third-Party Investigation

  • Cyber security analysis and report of how the malware was introduced, security issues exploited, and solutions to prevent such occurrence in the future.

MORE ON WHAT SALVAGEDATA OFFERS

A complete range of ransomware recovery services for your business.

Analysis of a single media to determine ransomware-type

Part of any successful decryption of data encrypted by ransomware malware is to properly identify the malware itself. Proper identification is part of a successful recovery. We utilize some publicly available resources as well as our contact at different research groups to see if malware signature is familiar.

Extraction of ransomware note

Although often it’s readily available, some complex cases have the ransom note buried in without easy access. Analyzing ransomware the note is also part of identifying the ransomware as well as understanding the option of paying the ransom.

Initial research of ransom malware

Study the ransom note as well as malware signature and type to determine if there is a publicly known decryptor. This is done through our network of cyber security professionals, researchers, and partners.

Summary report

A complete report with each step of our process includes a detailed report of the work done as well as details of our findings and further available options. This report can be used for any insurance, legal, and security purposes of your team.

Exploring backup restoration options

Our team will assist in checking your backups to see if there is any possibility of data restoration. Oftentimes backups can be negatively affected by ransomware malware. Our team will check backup and file/folder versioning, changes in size, and other evidence of malware presence.

Use of publicly known decryptor if available

Through our partners as well as publicly available resources, we will apply and decrypt the data using an already available decryption method, if such is available. In general, the newest and most sophisticated attacks won’t be conducted through an already decrypted ransomware, therefore the chances are fairly low that your data was affected by an eliminated version of ransomware. (15% chance of success)

Reverse engineering the malware

There are many types of malware executables, some written in C, C++, Python, etc., so it’s possible to exploit any vulnerabilities in the malware code. Depending on how the encryption was done and the complexity of it, our team can often quickly find the private key buried within the registry or elsewhere on the device and successfully decrypt the data. (20% chance of success)

Exploring encryption integrity for the possibility of paying the ransom

If there is no public decryptor available, and the ransomware attack occurred by an organized cybercriminal team of hackers, the chances of a successful decryption are low to none. Depending on the situation, you may want to explore the option of paying the ransom. However, even if you pay the ransom, the chances of the decryptor working as provided by the hacker group are no more than 60%. You may lose all the money you send, simply due to an improper encryption algorithm or methods used by the hacker group. Our team of cryptologists can check encryption consistency and assure of successful decryption shall a decryptor be provided. Our team of expert negotiators will discuss the matter with the hacker group on your behalf. Through our efforts, we are often able to decrease the ransom by many times fold. (60% chance of success)

Transfer all decrypted files to sterile storage media

Once the data is successfully decrypted, we will transfer the data to a brand new clean storage media for your convenience.

Removal of ransomware malware

Optionally we can clean out your original media of all malware and send your devices back clean and ready to go for reuse. Another option is to fully format the devices, if so desired.

Oftentimes when no recovery and decryption options are available and paying the ransom is no option due to moral principles or no affordability, our team is able to conduct a full research and reverse engineer malware to see if it can be cracked and data decrypted. Although this process requires many days and often weeks of work from some of the world’s top cryptologists and malware research experts, the price could often be a fraction of the ransom amount. Typically, this service is billed hourly until our team is able to crack the code or determine that it’s not possible. The client can also choose to cap the number of hours worked.

At this step we simply apply the crack we’ve developed for this encryption, and successfully decrypt part or all data that can be decrypted.

If during our R&D process a public decryption code is found - we would immediately stop all work. Our team will also work with other cyber security researchers in our work with your case and contribute as well as receive contributions from around the globe.

Once the data is successfully decrypted, we will transfer the data to a brand new clean storage media for your convenience.

Optionally we can clean out your original media of all malware and send your devices back clean and ready to go for reuse. Another option is to fully format the devices, if so desired.

A thorough cyber security analysis and report to determine exactly how the malware was introduced, security issues exploited, and solutions to prevent such occurrence in the future.

EXPERIENCE IN EVERY INDUSTRY

It’s not just giant corporations that are the main targets anymore, businesses of all sizes can find themselves victims of these attacks. Let SalvageData help you recover your data safely.

B2B AND B2C
BUSINESSES

Businesses of all sizes can count on our experts to recover their data.

UNIVERSITY & EDUCATIONAL
INSTITUTIONS

We have experience working with hundreds of educational institutions nationwide.

MEDICAL & HEALTH
SERVICE PROVIDERS

Our HIPAA-certified staff has worked with health care professionals from local pharmacies to major hospital systems.

GOVERNMENT
ORGANIZATIONS

Count on our GSA-certified advisors to help you get your data back from ransomware.

24/7 EMERGENCY
SERVICES

Our data recovery advisors are available 24/7 for our Emergency Recovery Options. Call us now to get immediate assistance.

How does Ransomware Recovery Work?

We have on staff cryptologists as well as cyber security professionals that can reverse engineer malware attacks and avoid the ransom payment. As soon as you realize you’ve fallen victim to ransomware, your first action should be to contact one of our data recovery experts so they can guide you on safely restoring your data.
Our team of experts are able to decrypt data held for ransom by using a combination of experience, professional tools, and advanced software. In the unlikely event that we are unable to decrypt the ransomware, we offer a suite of services that include handling the negotiation, securing the data back under more reasonable conditions, and cleaning it.

Got hacked? Contact us 24/7 for emergency ransomware support1.800.972.3282
Submit a case

Ransomware questions

Answered by experts

What is a ransomware attack? 2019-07-23T14:59:57-05:00

A ransomware is an advanced malware (a common computer virus or network worm) that attacks both enterprises’ and individuals’ computers by encrypting data, making it impossible to access until the assigned ransom amount is paid to the hacker.

What is ransomware data recovery? 2019-04-05T09:29:45-05:00

Our SalvageData experts will employ proprietary techniques, advanced tools, and state-of-the-art equipment to extract corrupted and deleted files, as well as to decrypt encrypted data by hackers. If decryption is not successful, we offer specialized negotiation services to help get the encryption key.

How much do ransomware data recovery services cost? 2019-04-05T09:29:45-05:00

There’s a whole range of services when it comes to decrypting data held in ransom. Each stage of ransomware recovery has a different price range, here’s what to expect:

  • Evaluation: $500, plus $1000 to expedite the service;
  • Decryption: $2500, these efforts range from exploring backup options, using known decryptiors and transferring restored files to a sterile storage media;
  • Research: $150/hr, these services are priced by the hour since they often require developing a decryption code from scratch;
  • Investigation: $2000, this is an add-on service where top security experts investigate the security breach that made the system vulnerable to attacks in the first place.

What do you do after a ransomware attack? 2019-07-23T15:22:48-05:00

First, disconnect your computer from the network and wifi as soon as an attack is suspected in order to prevent spreading the malware. Ideally, the best course of action is to eliminate the ransomware first and restore your systems with a non-infected backup. In order to eliminate any trace of malware, you can resort to antivirus softwares or simply reset your system to factory settings. Call a data recovery advisor as soon as possible.

What if it’s impossible to decrypt the data? 2019-07-19T14:02:11-05:00

Should the decryption of data be deemed impossible without the key, your data recovery advisor will offer a suit of services that include how to handle and negotiate the ransom situation. Even further, we offer services in securing the data and cleaning it before restoring it to your systems.

Is there a cancellation fee? 2019-07-23T15:02:41-05:00

A client may request to cancel the service project at any point before the ransomware recovery is accepted. If the customer has already approved service based on the quote provided by SalvageData and provided a credit card, a cancellation fee equal or greater of either $200 or 20% of the quoted service fee will apply.

Where are you located? 2019-04-04T14:14:55-05:00

SalvageData is located all across the country but our headquarters are in Cleveland, Ohio. To find out your nearest drop off location please click here.

How do I get my data back from you? 2019-04-04T14:14:55-05:00

Depending on the capacity of the recovered data, we will either send it on a brand new external media or via download. Data downloads are limited to 50 GB for economy service, 100 GB for expedited, and 500 GB for an emergency.

How do I know my data will be kept private? 2019-04-04T14:14:55-05:00

Our SSAE 16 SOC3 TYPE III certification is paired with a strict chain-of-command protocol for all data. This means your data is safe, secure and kept confidential. We are also a trusted data recovery provider for government agencies and healthcare facilities since we are also GSA and HIPAA compliant.

Will I receive a list of the files recovered? 2019-04-04T14:14:55-05:00

Yes. Before making a payment, you will be able to view and approve a list of the files we were able to recover.

WHY CHOOSE US

As a leader in the data recovery industry since 2003, SalvageData’s team includes qualified experts that can guide you through the process of recovering your data from ransomware attacks and help you establish ransomware protection and prevention.

+40 LOCATIONS

ACCESS NEAR YOU

With 40+ convenient locations located across North America, our data recovery experts are near and ready to help. Contact us today to increase your chances of getting your data back safely.

Learn more

SECURE

RECOVERY

Annual SSAE 16 Type III SOC and internal HIPAA compliance audits to assure complete confidentiality with a wide range of security & confidentiality standards.

Learn more

LEADING EXPERTS

TOP RANKED

Top ranked and recognized by numerous organizations and publications for our outstanding accomplishments and stringent dedication to quality services.

Learn more