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DEPENDABLE EXTERNAL DRIVE DATA RECOVERY
SERVICES ARE @SALVAGEDATA ™

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Verified data recovery experts

Since 2003, SalvageData has been pioneering in data recovery industry and has been the first to obtain ISO 9001 certification.

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CERTIFIED EXPERTS

Get your data recovered in a ISO-certified laboratory and highly-rated professionals with years of experience in secure data recovery.


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NO DATA, NO CHARGE

It’s simple: on the unlikely chance that the data is unrecoverable, there’s no charge for our data recovery attempt.


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FREE DIAGNOSTIC

Get an expert evaluation to find out exactly what’s the issue is with your device and determine the complexity of the recovery.


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FAST RECOVERY

We offer a range of turnaround times that you can choose from so you can get your data recovered as fast as you need it.


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24/7 EMERGENCY SERVICES

Count on our 24/7 emergency HDD recovery options. Call now to speak with a data recovery advisor and get your data recovered ASAP.


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Our process

We know everything about data loss and understand how severe its consequences can be. Since 2003, SalvageData has been professionally retrieving missing information from all types of drives with a 96% success rate, helping companies stay in business and rescuing precious memories of thousands of individuals around the world.

Evaluation

If your crucial files seem to be in trouble and can no longer be accessed, simply pass us your faulty device in any convenient way for a free examination. Our experienced specialists will quickly diagnose the problem and find the most effective way to solve it, saving you from unnecessary stress and unwanted waste of money.

Recovery

Providing high quality data recovery services for individuals and companies across the USA, today we are proud to be one of the most trusted names in the industry. As challenging as your case may be, we have the advanced equipment and the knowledge to find a solution and bring your data back to life.

Review Results

We believe that transparency of the recovery procedure is one of the most important conditions for quality service. Once our engineers are done receiving your data, you'll be sent a list of obtained files to verify that all the essential information can be accessed again, and decide whether you want to work with us.

Payment

As soon as the amount of restored data is specified, you’ll be provided with an exact recovery quote. Although we seek to keep prices to a minimum, the total cost will depend on the damage your device has suffered and, hence, the complexity of the recovery work.

Receive data

Depending on the condition of your drive and your wishes, we can securely return the drive with all the retrieved information back to you via shipping, by transferring the files on a new device, or simply sending them to you digitally.

Submit your case

What to do when your external drive fails

How to properly handle a failed external drive to avoid losing important data

step 01

If you think your external hard drive may be suffering from a mechanical issue, electrical failure or logical problem, you should power it off immediately to avoid unintentional damage to the media.

step 02

Keep your external drive turned off until you talk to an experienced data recovery specialist. If the problem is with the components of the drive itself, the slightest shock can cause damage to its parts, thus putting your valuable data at risk.

step 03

Be sure to contact us for high quality restoration services. To make an event like a drive failure less stressful, SalvageData offers you a free inspection of your device. In addition, adhering to our No Data, No Charge policy, we wont charge you if we fail to recover your data.

WHY CHOOSE US

Most secure and trusted external hard drive data recovery service provider

+40 LOCATIONS

ACCESS NEAR YOU

With 40+ convenient locations located across North America, our data recovery experts are near and ready to help. Contact us or submit a case today to learn more about how we can help resolve your data recovery needs.

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SECURE

RECOVERY

Annual SSAE 16 Type III SOC and internal HIPAA compliance audits to assure complete confidentiality with a wide range of security & confidentiality standards.

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LEADING EXPERTS

TOP RANKED

Top ranked and recognized by numerous organizations and publications for our outstanding accomplishments and stringent dedication to quality services.

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Pricing guide

We strive for transparency

DO YOU NEED EMERGENCY HARD DRIVE RECOVERY SERVICE? CALL US NOW! 1-800-972-3282
MINOR

$300-700

  • Deleted data
  • Corrupt sectors
  • Quickly formatted
Symptoms
  • Slow Reading
  • Missing Files
  • Blue or Black Screen
  • Blinking Light
moderate

$500−1 000

  • Power surge
  • Controller chip failure
  • Degraded surface
Symptoms
  • Slow Reading
  • Clicking Hard Drive
  • Beeping or Buzzing HDD
  • Dropped Hard Drive
  • Hard Drive Not Found
  • No Power
  • Blinking Light
severe

$700−1 400

  • Spindle seizure
  • Read/write head crash
  • Advanced firmware
Symptoms
  • Clicking Hard Drive
  • Beeping or Buzzing HDD
  • Hard Drive Not Found
extreme

$1 900+

  • Platter damage
  • Fire / Water
  • Edge Case
Symptoms
  • Clicking Hard Drive
  • Scratching or Grinding Sounds
  • Hard Drive Not Found
  • Hard Drive Not Spinning Up
SALVAGEDATA Recovery

We aim to deliver a fast, efficient, consistent, professional recovery experience for every case. Our 15-year track record, awards, accreditation, and ratings speak for themselves.

At SALVAGEDATA we simply outperform the competition.

Alternative Recovery

The alternative recovery solution is limited. Inconsistent experience produces unpredictable, time-consuming, and risky results.

Don’t jeopardize your crucial data. The alternative solution may inhibit your chances of a successful recovery outcome.

Salvagedata Competitors
Recognized Global Leader
Gold Award Winning Experts
Full Size ISO-5 Cleanroom
SOC Type-3 Certified Security
Full Pricing Transparency
Dun & Bradstreet 5 Star Rating
ISO 9001 Quality Controls
Verifiable 3rd Party Certifications
Confidentiality Guarantee
No-Data = No-Charge Guarantee
Manufacturer Approved
Nationwide Office Locations
Flexible Service Options
OEM Warranty Safe Guarantee

SEE WHAT OTHERS SAY

Verified reviews from around the web

4.8 out of 5 based on 445 user ratings

Data recovery software

Our free data recovery software can help you recover the data in case of a deletion or formatted storage media.

Absolutely free to use
Work with NTFS, HFS+, ext
Professional home security systems installs and configurations
Security Information System (SIS)® for crime prevention
Video surveillance round a clock
Tour-Trax devices for officers

EXTERNAL DRIVE DATA RECOVERY QUESTIONS

Answers, insights, and FAQ

How do I get my data back from you? 2019-07-23T14:59:57-05:00

Depending on the volume of data retrieved from your external drive, we can either send it to a new external media, or pass it via download. Data download restrictions are 50 GB for economy service, 100 GB for expedited, and 500 GB for an emergency.

How do I know my data will be kept private? 2019-04-05T09:29:45-05:00

Our To guarantee our customers' data the best possible protection, we employ SSAE 16 SOC3 TYPE III certification together with a strict chain-of-command protocol. This means, your data is kept safe, intact, and given the utmost attention.

Will I receive a list of the files recovered? 2019-07-23T15:22:48-05:00

Yes. Before making any payments, you will be first provided with a list of all the files we were able to retrieve for review and approval.

Process Overview 2019-07-23T15:29:26-05:00

1. Submit a case with the necessary details about your external drive

2. Get a no-cost comprehensive assessment and quote

3. Approve the scope of recovered data

4. Receive your data

Is a cleanroom used to work on external drives? 2019-07-19T14:02:11-05:00

Yes. Whenever the recovery procedure requires our engineers to physically open the external drive, we use our certified ISO-5 cleanroom.cleanroom.

How often is a recovery successful? 2019-07-23T15:02:41-05:00

Being one of the most trusted names in the industry, SALVAGEDATA takes pride in a 96% success rate on external drives recovery.

What if my data is unrecoverable? 2019-04-04T14:14:55-05:00

If we find that your external drive is not restorable, we can either safely dispose of it, or return it to you by mail. Costs of return shipping will be at the buyer's expense.

Does the price change based on how much data I want recovered? 2019-04-03T15:32:22-05:00

No. The amount of data being recovered does not impact price. The price reflects parts needed and labor to recover data.

Is there a cancellation fee? 2019-07-19T12:36:08-05:00

A client may request to cancel the service project at any point before the recovery is accepted. If the customer has already approved service based on the quote provided by SALVAGEDATA Recovery and provided a credit card, a cancellation fee equal or the greater of either $200 or 20% of the quoted service fee will apply.

How much does hard drive data recovery cost? 2019-07-23T14:54:24-05:00

It varies – but in general, hard drive recovery costs $300-$1000 for more minor fixes and $1100-$1900 for more major incidents such as disk crashes or water damage.

Can I get an estimate? 2019-09-01T03:07:22-05:00

Yes, everyone receives an estimate. To best determine how much your recovery will be, your device will need to be analyzed in the lab beforehand. Please go to https://www.salvagedata.com/request-help/.

Where are you located? 2020-08-25T10:45:13-05:00

SALVAGEDATA is located all across the country but our headquarters are in Cleveland, Ohio. To find out your nearest drop off location please click here.

Typically a hard drive failure. Your system could be struggling for a variety of reasons, but it is likely due to a mechanical or logical error in your hard drive.

This issue could be an electrical issue due to a power surge or faulty power supply. Depending on how urgent files are needed, searching for backup file information is your best temporary fix while your device is being worked on. If files are not backed up, that does not mean the information is gone for good.

Irregular noises such as these coming from your hard drive are not a good sign. You should turn off your device in a logical manner to prevent any further damage, then contact us.

Error messages are often an indication there is a logical error with your hard drive. On occasion, this can be fixed using data recovery software.

This could be due to a problem with the BIOS settings, a physical hard drive issue, or a connection failure. If the drive is removed and inserted into a different computer but is unable to work properly, you should contact a data recovery professional immediately.

When a hard drive physically stops working, that is the crash. When this happens, a drive can fail to boot, respond slowly, or not power on at all. A computer not turning on is a sign that the hard drive could have crashed.

Learn more on our blog

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