Call 24/7: +1 (800) 972-3282

Data recovery process
and turnaround options

For you to request data recovery services at SalvageData is simple and easy to get started.
Choose the service that best suits you, in the timeframe that you need.

Talk to our data recovery advisor now

(201) 555-0123

Choose the turnaround time that works for you, as well as how you want to send your device over to our certified lab, or schedule a remote/on-site service.

24/7 Emergency Services
Free In-lab Evaluation
No Data - No Charge
Free inbound shipping
Emergency available

How can we recover data from your device

Professional data recovery starts once our certified engineers can access your device, either by receiving it in lab or through our remote/onsite options.

Our process

Schedule Pickup

Pre-package

Follow our easy tutorial on how to safely package your media for pickup. You can then schedule a free pickup where we go to you, or drop-off the packaged media at any of our partnered FedEx location.

Watch Tutorial

Drop-Off

100+ Location in the US

Prefer not to package your device? Take advantage of SalvageData’s partnership with FedEx Office, plus any of our 100+ locations, where you can drop-off the device(s) with a representative to securely package and ship your device for you.

Start a case

Onsite/Remote recovery

Services

Larger storage media, server rooms, etc. are usually better served by our remote access, or onsite services where a technician goes personally to your location. Call to schedule an appointment with our team.

Start a case

CHOOSING YOUR TURNAROUND SERVICE OPTION

In most cases SalvageData is glad to provide a free standard assessment and evaluation of your unopened hard drive or storage media. Our flexible service options allow you to choose the best way to manage both system downtime and recovery costs.

DO YOU NEED EMERGENCY DATA RECOVERY? CALL US NOW! 1-800-972-3282
ECO
  • Queue based - Minimum 2 weeks
  • Senior Expert Engineers
  • ISO-5 class Cleanroom
  • Certified Quality Controls
  • 24/7 Direct Access Support
  • Online Service Portal
  • 100% Data Quality Guarantee
  • Media Warranty Guarantee
  • Dedicated Account Rep.
  • Free Data Storage media
  • Expedited Return Shipping
  • Door-to-Door Pickup / Delivery
  • Instant FTP Data Access
  • Data Restore Assistance
STANDARD
  • 5-7 business days
  • Senior Expert Engineers
  • ISO-5 class Cleanroom
  • Certified Quality Controls
  • 24/7 Direct Access Support
  • Online Service Portal
  • 100% Data Quality Guarantee
  • Media Warranty Guarantee
  • Dedicated Account Rep.
  • Free Data Storage media
  • Expedited Return Shipping
  • Door-to-Door Pickup / Delivery
  • Instant FTP Data Access
  • Data Restore Assistance
EMERGENCY
  • Fast 24/7 Emergency (ASAP)
  • Senior Expert Engineers
  • ISO-5 class Cleanroom
  • Certified Quality Controls
  • 24/7 Direct Access Support
  • Online Service Portal
  • 100% Data Quality Guarantee
  • Media Warranty Guarantee
  • Dedicated Account Rep.
  • Free Data Storage media
  • Expedited Return Shipping
  • Door-to-Door Pickup / Delivery
  • Instant FTP Data Access
  • Data Restore Assistance

Track each step of the recovery process

Create, manage, and get updates with the SalvageData App.

SalvageData knows that losing access to your data can be a stressful time, whether its personal or business data. This is why we created the SalvageData App, so you can track every new data recovery case straight from your phone. It also allows you to message your case representative, who can quickly answer any questions you may have.
The App is available on the Apple Store and Google Play.

Need to package a media storage device?

SalvageData offers easy options to get your media packaged for you, either at a registered location or with at a Fedex Office. However, if you prefer to package your device yourself, it is a simple process:

  • 1. Remove the hard drive from the computer
  • 2. Protect and insulate the drive
  • 3. Secure inside a sturdy box
  • 4. Package label and seal for shippin
  • 5. Contact a transporting courier

Our process

Data Recovery FAQs

Everything you want to know about data recovery and restoration.

Professional data recovery can cost anywhere from $300 to over $1.900. What determines the cost is the type of device, type of damage and its severity, as well as the turnaround time selected.

Turnaround time affects the price because it determines when we start working on your storage device(s). If you need your data recovered ASAP, for example, we highly recommend our 24/7 emergency services. This is a premium-cost service, but it means that our team will work day and night, holidays and weekends, until your data is restored.

For an estimated range of pricing for your specific case, you can fill out our quick survey at ‘Request Help‘. By sending us a bit more information about your situation, we can automatically give you a quote for our services.

The data recovery process begins with a free in-lab evaluation to determine the cause of data loss and what it will take to restore your data. When you contact SalvageData for data recovery services, you will receive a free in-lab evaluation to determine the cause of data loss and what it will take to restore your data. If you decide to move forward with the recovery process, our team of certified professionals will work quickly and securely to get your data back. All data is recovered in our ISO-certified laboratory and we follow strict privacy standards, such as HIPAA.

Depending on the capacity of the recovered data, we will either send it on a brand new external media or via download. SalvageData’s dual gigabit network technology allows for a faster and more secure download of the recovered data.

Data downloads are limited to 50 GB for our Economy service option, 100 GB for Standard, and 500 GB for an Emergency.

SalvageData’s data recovery services will not void your warranty. Our business is registered as an official Microsoft Trusted Partner, and an Apple Authorized Service Provider and Independent Repair Provider, so you can rest assured that your device is in capable hands.

It’s important to note that if you attempt to recover data yourself using methods that are not recommended by the manufacturer, you could void your warranty.

WE RECOVER DATA FROM ALL BRANDS

Any storage media manufacturer, brand or model - We can salvage. Our lab and team have the certifications required to safely restore data without infringing on your device's warranty.

Data recovery software

Our free data recovery software can help you recover the data in case of a deletion or formatted storage media.

Absolutely free to use
Work with NTFS, HFS+, ext
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