DEVICE SHIPPING GUIDE

1. Remove the hard drive from the computer

Detach or unplug any external computer parts or accessories including brackets, enclosures, cords, and any miscellaneous hardware other than the hard drive itself, and keep them with you unless otherwise instructed.

2.Protect and insulate the drive

Use an anti-static bag, foam, or bubble wrap to assure that drive has at least 1-2 inches of insulation on all sides. Make sure the hard drive is tightly packed and cushioning is allowing no movement. Do not use loose foam peanuts.

3. Secure inside a sturdy box

Protect and insulate by positioning the drive in the center of the sturdy corrugated box to assure it is protected by at least 2″ of protection on all sides. Seal the box with tape.

4. Package label and seal for shipping

Write your SalvageData case reference ID number clearly on both sides of your packaging using bold print. This will help us identify your device faster.

Print the shipping label your case representative emailed you and tape it on top of the box.

5. Contact transporting courier

Contact FedEx, UPS, USPS, or your preferred courier for shipping arrangements and a pick-up request. If you prefer, you can take your packed and sealed box to a FedEx drop-off location or even have them pack your device for you there. Your case representative will send you a QR Code to be scanned on-site by the FedEx agent.

1. Identify and label all RAID member drives

Identify and label each member drive belonging to the RAID array according to its position within the array (starting with drive 0).

2. Remove all RAID member drives

Detach or unplug all brackets, cables, and any external computer parts or accessories from the system / JBOD enclosure other than the drives themselves and keep them with you. Unless otherwise instructed, retain your RAID controller card as well, as it is not usually needed for data recovery services.

3. Protect and insulate all member drives separately

Separately protect and insulate each individual drive inside an anti-static bag, with foam, or bubble wrap. Do not pack all drives together as one unit. Make sure each drive is tightly packed and cushioning is allowing no movement. Do not use loose foam peanuts.

4. Secure inside a sturdy box

Protect and insulate all drives positioning drive with 1 – 2 inches of insulation from all sides inside a sturdy corrugated box. Seal the box with tape.

5. Package label and seal for shipping

Write your SalvageData case reference ID number clearly on both sides of your packaging using bold print. This will help us identify your device faster. Print the shipping label your case rep emailed you and tape it on top of the box.

6. Contact transporting courier

Contact FedEx, UPS, USPS, or your preferred courier for shipping arrangements and a pick-up request. If you prefer, you can take your packed and sealed box to a FedEx drop-off location or even have them pack your device for you there. Your case representative will send you a QR Code to be scanned on-site by the FedEx agent.

1. Carefully package media

Detach or unplug any device accessories, including brackets, enclosures, and any miscellaneous hardware other than the storage unit itself and keep them with you, unless otherwise instructed.

2. Protect and insulate media

Use an anti-static bag, foam, or bubble wrap to protect the media and avoid shifting during transit.

3. Secure inside a sturdy box

Protect and insulate all drives positioning drive with 1 – 2 inches of insulation from all sides inside a sturdy corrugated box. Seal the box with tape.

4. Label and seal for shipping

Write your SalvageData case reference ID number clearly on both sides of your packaging using bold print. This will help us identify your device faster. Print the shipping label your case rep emailed you and tape it on top of the box.

5. Contact transporting courier

Contact FedEx, UPS, USPS, or your preferred courier for shipping arrangements and a pick-up request. If you prefer, you can take your packed and sealed box to a FedEx drop-off location or even have them pack your device for you there. Your case representative will send you a QR Code to be scanned on-site by the FedEx agent.