DEVICE SHIPPING
GUIDE

We SALVAGE Data Beyond Recovery…

MEDIA PACKAGING & SHIPPING GUIDELINES

It is extremely important that your hard drive and media is removed from the computer and properly packaged before shipping to avoid additional damages. We only require the storage media alone for data recovery. We advise that you keep all attached brackets, enclosures, cords, and other miscellaneous items unless instructed otherwise. If we are required to remove hard drive from your laptop or computer, additional charges may apply.

Hard Disk Drives

1. Remove hard drive from the computer

Remove and retain all brackets, enclosures and misc hardware, unless otherwise instructed.
2.Protect and insulate the drive

Use anti-static bag, foam, bubble wrap, or use newspaper to assure that drive has at least 1-2 inches of insulation on all sides.
3. Secure inside sturdy corrugated box

Protect and insulate by positioning drive in the center of sturdy corrugated box to assure it is protected by at least 2″ of protection on all sides.
4. Package label and seal for shipping

Write clearly your SalvageData case reference ID number on both sides of your packaging using bold print.
5. Contact transporting courier

Contact FedEx, UPS, USPS or your preferred courier for shipping arrangements.

Multiple RAID Devices

1. Identify an label all RAID member drives

Identify and labels all member drives belonging to the RAID array.
2. Remove all RAID member drives

Remove and retain all brackets, cables, and misc. hardware from system / JBOD enclosure.
3. Protect and insulate all member drives

Protect and insulate each drive inside anti-static bag, with foam, bubble wrap, or use newspapers.
4. Secure inside sturdy corrugated box

Protect and insulate all drives positioning drive with 1 – 2 inches of insulation from all sides.
5. Package label and seal for shipping

Write clearly your SalvageData case reference ID number on both sides of your packaging using bold print.
6. Contact transporting courier

Contact FedEx, UPS, USPS or your preferred courier for shipping arrangements.

Other Electronic Media

1. Carefully package media

Remove and retain all brackets, enclosures, and misc. hardware, unless otherwise instructed.
2. Protect and insulate media

Use an anti-static bag, foam, bubble wrap, or use newspapers to to protect the media and avoid shifting during transit.
3. Protect and insulate all member drives

Protect and insulate each drive inside anti-static bag, with foam, bubble wrap, or use newspapers.
4. Label and seal for shipping

Write clearly your SalvageData case reference ID number on both sides of your packaging using bold print.
5. Contact transporting courier

Contact FedEx, UPS, USPS or your preferred courier for shipping arrangements.

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