TAPE DATA RECOVERY

Based on the size of data restored from your tape data storage, we can send it to a new external media, or send it via download. Data download limitations are 50 GB for economy service, 100 GB for expedited, and 500 GB for an emergency.

Our To assure our customers' data is as secure as possible, we utilize SSAE 16 SOC3 TYPE III certification coupled with a strict chain-of-command protocol. This way your data is kept safe and well-protected.

Yes. Before proceeding with any payments, you will be provided with a list of the data we were able to retrieve for review and approval.

1. Submit a case providing detailed info on your tape storage and structure

Yes. Whenever our engineers need to physically open the media during recovery, we employ our certified ISO-5 cleanroom.

With more than a decade of experience, SalvageData can boast over 90% successful recovery rate on tape storage media.

In case your tape storage is found to be unrestorable, you will be given the choice to either safely dispose of the device, or have it returned by mail. The cost of return shipping is at the customer's expense.

No. The amount of data being recovered does not impact price. The price reflects parts needed and labor to recover data.

A client may request to cancel the service project at any point before the recovery is accepted. If the customer has already approved service based on the quote provided by SALVAGEDATA Recovery and provided a credit card, a cancellation fee equal or the greater of either $200 or 20% of the quoted service fee will apply.

It varies – but in general, hard drive recovery costs $300-$1000 for more minor fixes and $1100-$1900 for more major incidents such as disk crashes or water damage.

Yes, everyone receives an estimate. To best determine how much your recovery will be, your device will need to be analyzed in the lab beforehand. Please go to https://www.salvagedata.com/request-help/.

SalvageData is located all across the country but our headquarters are in Cleveland, Ohio. To find out your nearest drop off location please click here.

Typically a hard drive failure. Your system could be struggling for a variety of reasons, but it is likely due to a mechanical or logical error in your hard drive.

This issue could be an electrical issue due to a power surge or faulty power supply. Depending on how urgent files are needed, searching for backup file information is your best temporary fix while your device is being worked on. If files are not backed up, that does not mean the information is gone for good.

Irregular noises such as these coming from your hard drive are not a good sign. You should turn off your device in a logical manner to prevent any further damage, then contact us.

Error messages are often an indication there is a logical error with your hard drive. On occasion, this can be fixed using data recovery software.

This could be due to a problem with the BIOS settings, a physical hard drive issue, or a connection failure. If the drive is removed and inserted into a different computer but is unable to work properly, you should contact a data recovery professional immediately.

When a hard drive physically stops working, that is the crash. When this happens, a drive can fail to boot, respond slowly, or not power on at all. A computer not turning on is a sign that the hard drive could have crashed.