External Hard Drive Data Recovery Services

Depending on the volume of data retrieved from your external drive, we can either send it to a new external media, or pass it via download. Data download restrictions are 50 GB for economy service, 100 GB for expedited, and 500 GB for an emergency.

Setting our customers' privacy as a top priority, we use SSAE 16 SOC3 TYPE III certification coupled with a strict chain-of-command protocols. This way, your data is kept safe, private and well-protected.

Yes. Before making any payments, you will be first provided with a list of all the files we were able to retrieve for review and approval.

1. Submit a case with the necessary details about your external drive

Yes. Whenever the recovery procedure requires our engineers to physically open the external drive, we use our certified ISO-5 cleanroom.

Being one of the most trusted names in the industry, SALVAGEDATA takes pride in a 96% success rate on external drives recovery.

If we find that your external drive is not restorable, we can either safely dispose of it, or return it to you by mail. Costs of return shipping will be at the buyer's expense.

No. The amount of data being recovered does not impact price. The price reflects parts needed and labor to recover data.

A client may request to cancel the service project at any point before the recovery is accepted. If the customer has already approved service based on the quote provided by SALVAGEDATA Recovery and provided a credit card, a cancellation fee equal or the greater of either $200 or 20% of the quoted service fee will apply.

It varies – but in general, hard drive recovery costs $300-$1000 for more minor fixes and $1100-$1900 for more major incidents such as disk crashes or water damage.

Yes, everyone receives an estimate. To best determine how much your recovery will be, your device will need to be analyzed in the lab beforehand. Please go to https://www.salvagedata.com/request-help/.

SALVAGEDATA is located all across the country but our headquarters are in Cleveland, Ohio. To find out your nearest drop off location please click here.

Typically a hard drive failure. Your system could be struggling for a variety of reasons, but it is likely due to a mechanical or logical error in your hard drive.

This issue could be an electrical issue due to a power surge or faulty power supply. Depending on how urgent files are needed, searching for backup file information is your best temporary fix while your device is being worked on. If files are not backed up, that does not mean the information is gone for good.

Irregular noises such as these coming from your hard drive are not a good sign. You should turn off your device in a logical manner to prevent any further damage, then contact us.

Error messages are often an indication there is a logical error with your hard drive. On occasion, this can be fixed using data recovery software.

This could be due to a problem with the BIOS settings, a physical hard drive issue, or a connection failure. If the drive is removed and inserted into a different computer but is unable to work properly, you should contact a data recovery professional immediately.

When a hard drive physically stops working, that is the crash. When this happens, a drive can fail to boot, respond slowly, or not power on at all. A computer not turning on is a sign that the hard drive could have crashed.