Media Packaging and Shipping Guidelines
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Media Packaging & Shipping Guidelines

It is extremely important your hard drive and media is removed from the computer and properly packaged before shipping to avoid additional damages. We normally only required the storage media alone for data recovery, however we advise that you keep and retain all attached brackets, enclosures, and misc items unless otherwise instructed. If we are required to remove a hard drive from your laptop or computer additional charges may apply.

Hard Drives
  • 1. Remove hard drive from computer.

    Remove and retain all brackets, enclosures, and misc. hardware, unless otherwise instructed.

  • 2. Protect and insulate the drive.

    Use an anti-static bag, foam, bubble wrap, or use newspapers to assure the drive has at least 1 – 2 inches of insulation on all sides.

  • 3. Secure inside sturdy corrugated box.

    Protect and insulate by positioning drive in the center of at sturdy corrugated box to assure it is protected by at least 2″ of protection on all sides.

  • 4. Package label and seal for shipping.

    Write clearly your SalvageData case refference ID number on boths sides of your packaging using bold print.

  • 5. Contact transporting courier.

    Contact FedEx, UPS, USPS or your preferred courier for shipping arrangements.

Server/RAID Drivers
  • 1. Identify and label all RAID member drives.

    Identify and labels all member drives belonging to the RAID array.

  • 2. Remove all RAID member drives.

    Remove and retain all brackets, cables, and misc. hardware from system / JBOD enclosure.

  • 3. Protect and insulate all member drives.

    Protect and insulate each drive inside anti-static bag, with foam, bubble wrap, or use newspapers.

  • 4. Secure inside sturdy corrugated box.

    Protect and insulate all drives positioning drive with 1 – 2 inches of inssulation from all sides.

  • 5. Package label and seal for shipping.

    Write clearly your SalvageData case refference ID number on boths sides of your packaging using bold print.

  • 6. Contact transporting courier.

    Contact FedEx, UPS, USPS or your preferred courier for shipping arrangements.

Other Media
  • 1. Carefully package media.

    Remove and retain all brackets, enclosures, and misc. hardware, unless otherwise instructed.

  • 2. Protect and insulate media.

    Use an anti-static bag, foam, bubble wrap, or use newspapers to to protect the media and avoid shifting during transit.

  • 3. Label and seal for shipping.

    Write clearly your SalvageData case refference ID number on boths sides of your packaging using bold print.

  • 4. Contact transporting courier.

    Contact FedEx, UPS, USPS or your preferred courior for shipping arrangements.

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