Q. What is involved with the evalution process?

A. The specifics of make, design, cause of failure and extent of damage to the media device ultimately determine how it is handled. However an indepth evaluation of the average single hard disk drive can take anywhere from 2 to 3 hours of lab time to safely stabilize the media and determine what can be salvaged.

Though each case is handled differently, most tend to follow in this order.

Step 1 - Shipping or carrying the media into one of our locations

Step 2 - We perform a complex physical, electrical and logical evaluation of the media to identify the problem.

Step 3 - Stabilize, repair and replace physical point(s) of failure if any

Step 4 - Make sector by sector binary track extraction of data

Step 5 - Address logical corruptions / damages that may have resulted as part of failure if any

Step 5 - Verify structure and check for missing or incomplete binaries

Step 6 - Identify and determine what and how much data is salvageable

Step 7- A detailed report and quote is prepared for customer to review and approve.