INDEPENDENTLY AUDITED ISO-9001 QUALITY CONTROLS

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ISO 9001 Certificate

At SalvageData, we take quality seriously. That's why SalvageData was the first North American data recovery company independently audited to be in conformance with ISO 9001:2008 international quality standards. We continuously monitor, review and update our processes and procedures to ensure compliance, and to deliver the best possible experience to each and every customer. The independent ISO-auditing body verifies the quality controls we enact at every stage of every recovery project to ensure the highest quality possible. So you're covered, from client communication and technical support, all the way through the actual data processing and recovery stages.


ISO 9001:2008 Quality Controls Matter

In today’s competitive business environment, the reviews of effective management systems are indispensable. Companies and individuals need to be confident that they are working with an organization that can deliver on services that meets their needs in a timely manner. But does the organization have the systems, tools, resources and infrastructure in place to conduct business effectively? Can it deliver what it promises? Trust that SalvageData can. We perform internal reviews to assure that we deliver a certified data recovery process for every case, every time.

By obtaining the ISO certification we communicate to our customers that we have successfully undergone a comprehensive, rigorous review and assessment of our process to assure that the organization meets defined standards of quality set by accreditation and certification bodies.

ISO 9001:2008 Certification ensures that our systems have been adequately defined and corrective action systems are fully developed and functional, which reduces the need for costly conformance errors. This should ultimately instill trust and confidence in customers and prospects, and reinforce a commitment to quality. But our certified data recovery quality management doesn't stop with our services. We also apply quality principles to all our interactions with our customers. This is why satisfied clients cite the quality of our customer service as well as the quality of our project handling processes.


What it means to you as a customer

  • We are a quality driven, reputable organization and not some fly-by-night company.
  • We fulfill customers' quality requirements.
  • We enhance customer satisfaction.
  • We achieve continual improvement of performance in pursuit of these objectives.

How SalvageData Implements ISO 9001:2008

  • We review and provide ongoing status updates to clients in a standard written format.
  • We create secure electronic storage files for client-confidential data.
  • We adhere to standardized processes for accounting, inventory management, and document retention to improve our back-end client service.
  • We review the successes and challenges of each project on an ongoing basis to generate ideas for improvements.

Certification Makes A Big Difference

ISO 9000 is a family of standards for quality management systems. ISO 9001 is maintained by ISO, the International Organization for Standardization, and is administered by accreditation and certification bodies. Some of the requirements in ISO 9001 (which is one of the standards in the ISO 9000 family) include:

  • A set of procedures that cover all key processes in the business,
  • Monitoring processes to ensure they are effective,
  • Keeping adequate records,
  • Review output for defects, with appropriate and corrective action where necessary,
  • Regularly review individual processes and the quality system itself for effectiveness, and
  • Facilitating continual improvement


 

CUSTOMER TESTIMONIALS

The personalization with me was great and I felt I grew a relationship with the representative I dealt with…You definitely crush the competition with your highly competitive prices and immediate and reliable service.
Jose L Torrico Jr DRS Technologies //

DRS

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